Shipping policy

Effective Date: August 1, 2026

Thank you for shopping with Nenios. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • Domestic Orders: 5–10 business days

  • International Orders: 7–15 business days

Please note that these are estimated delivery times and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the selected shipping method.

From time to time, Nenios may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and your order has not yet been shipped, please contact us immediately.

Nenios is not responsible for packages delayed or lost due to incorrect shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at r.ghoson@gmail.com.

We will work with the shipping carrier to investigate the issue and provide assistance whenever possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping package

This information will help us resolve your claim as quickly as possible.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Nenios

Email: r.ghoson@gmail.com

Our customer support team aims to respond within 24–48 business hours.