Refund policy

At Nenios, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

10-Day Return Policy

you may request a return within 10 days of receiving your order. To be eligible, your item must:

  • Be unworn, unwashed, and in the same condition you received it
  • Have all original tags and packaging intact
  • Include your order number or proof of purchase

Because our products are baby clothing, items that have been worn or washed cannot be accepted for return, for hygiene reasons .This applies even within the 10-days window, except where the item is defective (see below).

Non-Returnable Items

  • Gift cards
  • Personalized or custom-made products
  • Final sale or clearance items
  • Items worn, washed, or damaged by the customer after delivery

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible — ideally within 48 hours of delivery, though we'll review claims made later in good faith. Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

Cash on Delivery Orders
Since most Nenios orders are paid by Cash on Delivery, refunds cannot be returned to an "original payment method." Approved refunds will be issued via [bank transfer / OMT / Whish Money — confirm your preferred method], and we'll confirm the details with you directly once your return is approved.

If something looks wrong on delivery, you can decline the package and it will be returned to us at no cost to you.

Refund Process
Once we receive and inspect your returned item, we'll notify you of your refund status. Approved refunds are processed within 5–10 business days via the method agreed with you.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges
We offer exchanges for items that are defective, damaged, or incorrect. Contact us with your order details to arrange one.

Return Shipping
If the return is due to our mistake, we cover return shipping. For all other returns, the customer covers return shipping costs, unless applicable law requires otherwise.

Order Cancellation
Orders can be canceled free of charge before they're shipped. Once shipped, cancellation follows the return process above — or, for COD orders, you may simply decline the package at delivery.

Contact Us
Nenios
Email: r.ghoson@gmail.com
We aim to respond within 24–48 hours.