Refund policy

Effective Date: August 1, 2026

At Nenios, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Personalized or custom-made products
Final sale or clearance items
Items that have been used, damaged by the customer, or are not in their original condition

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item and its packaging

We will review your request and arrange a replacement or refund if appropriate.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

Your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Order Cancellation

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.